Try · Step 1 of 4

Model the decision

Riverside returns — the process. The flow is in BPMN 2.0, as a first import looks: the decision has no gateway, the refund leads nowhere, an email task floats on its own, and one flow is drawn twice.

Put an exclusive gateway “Resellable?” after Inspect item, with a yes path to Restock and a no path to Refund customer.