Service access experience instrument

// Map original draft items on access to a service to entry clarity, completion barriers and status transparency; pilot for comprehension and assess measurement properties before substantive inference.
// Synthetic worked example: all entities, schedules and measurements are illustrative.
// Every string below is EXAMPLE text from a fictional model: replace it.
// Replace assumptions and inputs before applying this model to actual work.

instrument instrument {
  title: "Illustrative Service access experience instrument"
  audience: "Define the population before piloting"
  mode: "web"
  language: "en"
}

construct construct_0 {
  name: "Entry clarity"
  definition: "Understanding how to begin and obtain help"
}

item item_0_0 {
  text: "I can identify the first step in using this service."
  construct: construct_0
  scale: "likert-5"
}

item item_0_1 {
  text: "Instructions use terms I understand."
  construct: construct_0
  scale: "likert-5"
}

item item_0_2 {
  text: "I can find a way to ask for help."
  construct: construct_0
  scale: "likert-5"
}

construct construct_1 {
  name: "Completion barriers"
  definition: "Friction during the core task"
}

item item_1_0 {
  text: "I can complete the task using my usual assistive tools."
  construct: construct_1
  scale: "likert-5"
}

item item_1_1 {
  text: "The service explains how to recover from an error."
  construct: construct_1
  scale: "likert-5"
}

item item_1_2 {
  text: "I can return to an interrupted task without losing my work."
  construct: construct_1
  scale: "likert-5"
}

construct construct_2 {
  name: "Status transparency"
  definition: "Understanding progress and outcomes"
}

item item_2_0 {
  text: "I can tell whether my submission was received."
  construct: construct_2
  scale: "likert-5"
}

item item_2_1 {
  text: "The service explains what happens next."
  construct: construct_2
  scale: "likert-5"
}

item item_2_2 {
  text: "I can distinguish a draft from a completed submission."
  construct: construct_2
  scale: "likert-5"
}

view instrument_map: item_map