Email us
hello@flowss.aiEmail us directly, or use the private request form below to keep a reference and track its status.
Send a private support request
A person reviews requests during working hours. Your request is visible to you and flowss administrators. No immediate response is promised.
Checking your account…
Ask the flowss Support Agent for documented product guidance, with optional voice. It cannot make account or billing changes.
Pick the subject that fits
Choose a topic to open an email with the right subject line. Helpful details make it easier for us to help.
Something is broken
Share the page, what happened and what you expected. Share a minimal, redacted example only if needed.
How do I…?
Ask about a feature, an export or a workflow. Our documentation can help you get started while we look into it.
Billing, plans and refunds
Questions about plans, billing cycles, invoices or a recent payment. Include your account email and checkout reference if you have one.
Privacy and your data
Self-service account deletion is temporarily unavailable. Contact us to request deletion, review an earlier incomplete request, make corrections or ask a privacy question. Sending a request does not delete your account or cancel your subscription.
Security
Found a vulnerability? Send the affected page and steps to reproduce it privately so we can investigate.
Teams, education and everything else
Planning a classroom, a team rollout or a partnership? Tell us what you have in mind and how we can help.
What to expect
- A person reads every message. flowss is built by a small team, so replies come in our working hours rather than instantly — we would rather say that than quote a response time we cannot keep.
- Where your plan includes priority support, it uses this address, prioritised — not a second, better address that free users don't get told about.
- Bug reports get an answer even when the answer is “confirmed, it's on the list” — silence is not a triage state.
- We don't add you to a mailing list because you wrote to us.
Things that don't need us
Two surfaces answer faster than a person can, and both are public:
- The docs — quick start, every engine, exports, AI, and the keyboard shortcuts.
- Status — every engine, surface and template counted from the code as it is deployed right now, so you can check whether the thing you need actually shipped.
The legal detail behind any of this lives in the privacy policy and the terms, both of which name this same address.