Invoice dispute with evidence correction and re-review

Assess disputed invoice lines against delivery and contract evidence, allowing corrected evidence or a recorded unresolved dispute. Editable collaboration with role lanes, decisions and a correction and resubmission loop. Illustrative policy and timing; adapt to local requirements.
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<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="invoice_dispute_resolution_definitions" targetNamespace="urn:flowss:advanced">
  <bpmn:message id="invoice_dispute_resolution_message" name="Disputed invoice received"/>
  
  <bpmn:process id="invoice_dispute_resolution_process" name="Invoice dispute with evidence correction and re-review" isExecutable="false">
    <bpmn:documentation>Assess disputed invoice lines against delivery and contract evidence, allowing corrected evidence or a recorded unresolved dispute. Inputs: Disputed invoice received. All policy choices, durations and conditions are illustrative. Replace example rules with approved local policy; configure integrations and review before execution. This non-executable template does not assert legal compliance or a real completed case.</bpmn:documentation>
    <bpmn:laneSet id="invoice_dispute_resolution_lanes"><bpmn:lane id="invoice_dispute_resolution_lane_0" name="Accounts payable"><bpmn:flowNodeRef>invoice_dispute_resolution_start</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_intake_1</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_review_entry</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_checks_1</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_checks_2</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_checks_3</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_decision</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_success_1</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_success_rest_1</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_complete</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="invoice_dispute_resolution_lane_1" name="Supplier liaison"><bpmn:flowNodeRef>invoice_dispute_resolution_remediation_entry</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_remediation_1</bpmn:flowNodeRef><bpmn:flowNodeRef>invoice_dispute_resolution_resubmit</bpmn:flowNodeRef></bpmn:lane><bpmn:lane id="invoice_dispute_resolution_lane_2" name="Commercial authority"><bpmn:flowNodeRef>invoice_dispute_resolution_alternate</bpmn:flowNodeRef></bpmn:lane></bpmn:laneSet>
    <bpmn:startEvent id="invoice_dispute_resolution_start" name="Disputed invoice received"><bpmn:messageEventDefinition id="invoice_dispute_resolution_start_def" messageRef="invoice_dispute_resolution_message"/></bpmn:startEvent>
    <bpmn:userTask id="invoice_dispute_resolution_intake_1" name="Register disputed line items"></bpmn:userTask>
    <bpmn:exclusiveGateway id="invoice_dispute_resolution_review_entry"></bpmn:exclusiveGateway>
    <bpmn:userTask id="invoice_dispute_resolution_checks_1" name="Check delivery evidence"></bpmn:userTask>
    <bpmn:userTask id="invoice_dispute_resolution_checks_2" name="Check agreed rates"></bpmn:userTask>
    <bpmn:userTask id="invoice_dispute_resolution_checks_3" name="Reconcile prior credits"></bpmn:userTask>
    <bpmn:exclusiveGateway id="invoice_dispute_resolution_decision" name="Payment evidence valid?" default="invoice_dispute_resolution_flow_8"></bpmn:exclusiveGateway>
    <bpmn:userTask id="invoice_dispute_resolution_success_1" name="Approve uncontested amount"></bpmn:userTask>
    <bpmn:userTask id="invoice_dispute_resolution_remediation_entry" name="List disputed evidence"></bpmn:userTask>
    <bpmn:userTask id="invoice_dispute_resolution_success_rest_1" name="Record settlement reference"></bpmn:userTask>
    <bpmn:endEvent id="invoice_dispute_resolution_complete" name="Settlement approved"></bpmn:endEvent>
    <bpmn:userTask id="invoice_dispute_resolution_remediation_1" name="Obtain correction or credit note"></bpmn:userTask>
    <bpmn:exclusiveGateway id="invoice_dispute_resolution_resubmit" name="Correction viable?" default="invoice_dispute_resolution_flow_14"></bpmn:exclusiveGateway>
    <bpmn:endEvent id="invoice_dispute_resolution_alternate" name="Dispute unresolved"></bpmn:endEvent>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_1" sourceRef="invoice_dispute_resolution_start" targetRef="invoice_dispute_resolution_intake_1"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_2" sourceRef="invoice_dispute_resolution_intake_1" targetRef="invoice_dispute_resolution_review_entry"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_3" sourceRef="invoice_dispute_resolution_review_entry" targetRef="invoice_dispute_resolution_checks_1"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_4" sourceRef="invoice_dispute_resolution_checks_1" targetRef="invoice_dispute_resolution_checks_2"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_5" sourceRef="invoice_dispute_resolution_checks_2" targetRef="invoice_dispute_resolution_checks_3"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_6" sourceRef="invoice_dispute_resolution_checks_3" targetRef="invoice_dispute_resolution_decision"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_7" sourceRef="invoice_dispute_resolution_decision" targetRef="invoice_dispute_resolution_success_1" name="Yes"><bpmn:conditionExpression xsi:type="bpmn:tFormalExpression">=paymentValid = true</bpmn:conditionExpression></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_8" sourceRef="invoice_dispute_resolution_decision" targetRef="invoice_dispute_resolution_remediation_entry" name="Otherwise"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_9" sourceRef="invoice_dispute_resolution_success_1" targetRef="invoice_dispute_resolution_success_rest_1"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_10" sourceRef="invoice_dispute_resolution_success_rest_1" targetRef="invoice_dispute_resolution_complete"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_11" sourceRef="invoice_dispute_resolution_remediation_entry" targetRef="invoice_dispute_resolution_remediation_1"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_12" sourceRef="invoice_dispute_resolution_remediation_1" targetRef="invoice_dispute_resolution_resubmit"></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_13" sourceRef="invoice_dispute_resolution_resubmit" targetRef="invoice_dispute_resolution_review_entry" name="Revise"><bpmn:conditionExpression xsi:type="bpmn:tFormalExpression">=correctionViable = true</bpmn:conditionExpression></bpmn:sequenceFlow>
    <bpmn:sequenceFlow id="invoice_dispute_resolution_flow_14" sourceRef="invoice_dispute_resolution_resubmit" targetRef="invoice_dispute_resolution_alternate" name="Close"></bpmn:sequenceFlow>
  </bpmn:process>
  <bpmn:collaboration id="invoice_dispute_resolution_collaboration"><bpmn:participant id="invoice_dispute_resolution_party" name="Supplier"/><bpmn:participant id="invoice_dispute_resolution_pool" name="Invoice dispute with evidence correction and re-review" processRef="invoice_dispute_resolution_process"/><bpmn:messageFlow id="invoice_dispute_resolution_request" sourceRef="invoice_dispute_resolution_party" targetRef="invoice_dispute_resolution_start"/></bpmn:collaboration>
  <bpmndi:BPMNDiagram id="invoice_dispute_resolution_diagram"><bpmndi:BPMNPlane id="invoice_dispute_resolution_plane" bpmnElement="invoice_dispute_resolution_collaboration">
    <bpmndi:BPMNShape id="invoice_dispute_resolution_party_di" bpmnElement="invoice_dispute_resolution_party" isHorizontal="true"><dc:Bounds x="20" y="20" width="2420" height="70"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_pool_di" bpmnElement="invoice_dispute_resolution_pool" isHorizontal="true"><dc:Bounds x="20" y="180" width="2420" height="780"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_lane_0_di" bpmnElement="invoice_dispute_resolution_lane_0" isHorizontal="true"><dc:Bounds x="50" y="180" width="2390" height="260"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_lane_1_di" bpmnElement="invoice_dispute_resolution_lane_1" isHorizontal="true"><dc:Bounds x="50" y="440" width="2390" height="260"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_lane_2_di" bpmnElement="invoice_dispute_resolution_lane_2" isHorizontal="true"><dc:Bounds x="50" y="700" width="2390" height="260"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_start_di" bpmnElement="invoice_dispute_resolution_start"><dc:Bounds x="162" y="292" width="36" height="36"/><bpmndi:BPMNLabel><dc:Bounds x="108" y="335" width="144" height="40"/></bpmndi:BPMNLabel></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_intake_1_di" bpmnElement="invoice_dispute_resolution_intake_1"><dc:Bounds x="325" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_review_entry_di" bpmnElement="invoice_dispute_resolution_review_entry" isMarkerVisible="true"><dc:Bounds x="576" y="286" width="48" height="48"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_checks_1_di" bpmnElement="invoice_dispute_resolution_checks_1"><dc:Bounds x="745" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_checks_2_di" bpmnElement="invoice_dispute_resolution_checks_2"><dc:Bounds x="955" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_checks_3_di" bpmnElement="invoice_dispute_resolution_checks_3"><dc:Bounds x="1165" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_decision_di" bpmnElement="invoice_dispute_resolution_decision" isMarkerVisible="true"><dc:Bounds x="1416" y="286" width="48" height="48"/><bpmndi:BPMNLabel><dc:Bounds x="1368" y="236" width="144" height="40"/></bpmndi:BPMNLabel></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_success_1_di" bpmnElement="invoice_dispute_resolution_success_1"><dc:Bounds x="1585" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_remediation_entry_di" bpmnElement="invoice_dispute_resolution_remediation_entry"><dc:Bounds x="1585" y="532" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_success_rest_1_di" bpmnElement="invoice_dispute_resolution_success_rest_1"><dc:Bounds x="1795" y="272" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_complete_di" bpmnElement="invoice_dispute_resolution_complete"><dc:Bounds x="2052" y="292" width="36" height="36"/><bpmndi:BPMNLabel><dc:Bounds x="1998" y="335" width="144" height="40"/></bpmndi:BPMNLabel></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_remediation_1_di" bpmnElement="invoice_dispute_resolution_remediation_1"><dc:Bounds x="1795" y="532" width="130" height="76"/></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_resubmit_di" bpmnElement="invoice_dispute_resolution_resubmit" isMarkerVisible="true"><dc:Bounds x="2046" y="546" width="48" height="48"/><bpmndi:BPMNLabel><dc:Bounds x="1998" y="496" width="144" height="40"/></bpmndi:BPMNLabel></bpmndi:BPMNShape>
    <bpmndi:BPMNShape id="invoice_dispute_resolution_alternate_di" bpmnElement="invoice_dispute_resolution_alternate"><dc:Bounds x="2262" y="812" width="36" height="36"/><bpmndi:BPMNLabel><dc:Bounds x="2208" y="855" width="144" height="40"/></bpmndi:BPMNLabel></bpmndi:BPMNShape>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_1_di" bpmnElement="invoice_dispute_resolution_flow_1"><di:waypoint x="198" y="310"/><di:waypoint x="325" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_2_di" bpmnElement="invoice_dispute_resolution_flow_2"><di:waypoint x="455" y="310"/><di:waypoint x="576" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_3_di" bpmnElement="invoice_dispute_resolution_flow_3"><di:waypoint x="624" y="310"/><di:waypoint x="745" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_4_di" bpmnElement="invoice_dispute_resolution_flow_4"><di:waypoint x="875" y="310"/><di:waypoint x="955" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_5_di" bpmnElement="invoice_dispute_resolution_flow_5"><di:waypoint x="1085" y="310"/><di:waypoint x="1165" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_6_di" bpmnElement="invoice_dispute_resolution_flow_6"><di:waypoint x="1295" y="310"/><di:waypoint x="1416" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_7_di" bpmnElement="invoice_dispute_resolution_flow_7"><di:waypoint x="1464" y="310"/><di:waypoint x="1585" y="310"/><bpmndi:BPMNLabel><dc:Bounds x="1472" y="283" width="100" height="22"/></bpmndi:BPMNLabel></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_8_di" bpmnElement="invoice_dispute_resolution_flow_8"><di:waypoint x="1464" y="310"/><di:waypoint x="1525" y="310"/><di:waypoint x="1525" y="570"/><di:waypoint x="1585" y="570"/><bpmndi:BPMNLabel><dc:Bounds x="1472" y="320" width="100" height="22"/></bpmndi:BPMNLabel></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_9_di" bpmnElement="invoice_dispute_resolution_flow_9"><di:waypoint x="1715" y="310"/><di:waypoint x="1795" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_10_di" bpmnElement="invoice_dispute_resolution_flow_10"><di:waypoint x="1925" y="310"/><di:waypoint x="2052" y="310"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_11_di" bpmnElement="invoice_dispute_resolution_flow_11"><di:waypoint x="1715" y="570"/><di:waypoint x="1795" y="570"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_12_di" bpmnElement="invoice_dispute_resolution_flow_12"><di:waypoint x="1925" y="570"/><di:waypoint x="2046" y="570"/></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_13_di" bpmnElement="invoice_dispute_resolution_flow_13"><di:waypoint x="2070" y="594"/><di:waypoint x="2070" y="676"/><di:waypoint x="526" y="676"/><di:waypoint x="526" y="310"/><di:waypoint x="576" y="310"/><bpmndi:BPMNLabel><dc:Bounds x="1962" y="679" width="100" height="22"/></bpmndi:BPMNLabel></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_flow_14_di" bpmnElement="invoice_dispute_resolution_flow_14"><di:waypoint x="2094" y="570"/><di:waypoint x="2178" y="570"/><di:waypoint x="2178" y="830"/><di:waypoint x="2262" y="830"/><bpmndi:BPMNLabel><dc:Bounds x="2102" y="580" width="100" height="22"/></bpmndi:BPMNLabel></bpmndi:BPMNEdge>
    <bpmndi:BPMNEdge id="invoice_dispute_resolution_request_di" bpmnElement="invoice_dispute_resolution_request"><di:waypoint x="180" y="90"/><di:waypoint x="180" y="292"/></bpmndi:BPMNEdge>
    
  </bpmndi:BPMNPlane></bpmndi:BPMNDiagram>
</bpmn:definitions>