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Operations & Ops diagram templates
Incident response, hiring, procurement, support, triage.
Incident Response (SEV-1)
Detect → Triage → Mitigate → Communicate → Postmortem.
WeaveHiring Pipeline
Applied → Screen → Interview loop → Offer → Hired (or rejected).
WeaveBug Triage
Reported → Reproduce → Severity? → Sprint / Backlog / Won't fix.
WeaveProcurement Workflow
Request → Approve → PO → Receive → Invoice → Pay.
WeavePayment with 3-D Secure
Cart → checkout → PSP → bank 3DS → result.
WeaveContent moderation
Post → auto classifier → human review → action.
WeavePostmortem (5-whys)
Symptom → 5 nested 'why?' questions → root cause → action items.
WeaveSupply chain (end-to-end)
Raw materials → manufacturer → DC → store → customer.
WeaveFeature flag lifecycle
Internal → beta → 1% → 50% → 100% → cleanup.
WeaveService blueprint — restaurant visit
Customer · frontstage · backstage · support, separated by lines of visibility.
WeaveValue stream map
Process boxes with cycle-time stickies; supplier → customer with information flow.
WeaveCI/CD pipeline — pull request to production
Pull request → tests → build → registry → staging → manual approve → prod.
WeaveClinical pathway (with health crosses)
Triage → assessment → labs → diagnosis → treatment, with red crosses at care points.
WeaveLive checkout flow
Cart → pay → confirm; pulses sit on the active step, traffic flows along the path.
WeaveRocket launch sequence
Countdown → ignition → lift-off → MECO → stage-sep → orbit; with stars for milestones.
WeaveSwimlane process — feature request
Customer / Sales / Engineering / Support lanes — each in its own container frame.
WeaveBPMN pool with message flow
Two pools (Customer / Vendor) with message arrows crossing between them.
WeaveIncident response — octagons + arrows
PagerDuty-style flow with octagon escalation gates, ribbon severity bands, and arrow-right resolution.
WeaveED triage — cross + octagon flow
Emergency department triage with cross for clinical assessment, octagon for STOP-and-stabilise, arrow for fast-track.
WeaveSupply chain — arrow flow
Supplier → factory → DC → retailer → customer with arrow-right links + ribbon SLA markers + shield quality gate.
WeaveIncident postmortem
Standard SRE postmortem skeleton.
Markmap (Markdown)Security launch checklist
Before shipping a customer-facing change.
Markmap (Markdown)Employee onboarding
Offer accepted → IT provisioning + buddy + paperwork → ready.
BPMN 2.0Leave request
Submit → manager approve? → HR record / send back.
BPMN 2.0Expense approval
Receipt → policy check → over-threshold approval → reimburse.
BPMN 2.0Order fulfilment
Order → pay → pick → pack → ship → close.
BPMN 2.0Customer support ticket
Open → triage → solvable? → fix or escalate → close.
BPMN 2.0Incident handling
Alert → page → mitigate → postmortem.
BPMN 2.0Procurement 3-way match
PO → goods received → invoice → match → pay.
BPMN 2.0Hiring loop
Application → screen → interview → offer → hired.
BPMN 2.0Software release
Code complete → tests → staging → QA approve → prod.
BPMN 2.0Loan application
Apply → credit check → underwriting → approve / decline.
BPMN 2.0Data pipeline run
Extract → transform → validate → load (or alert).
BPMN 2.0Fishbone — late delivery (6 Ms)
Classic 6 Ms root-cause for a late-shipment incident.
Fishbone (Ishikawa)Fishbone — production bug
Engineering post-mortem framing for a regression that hit prod.
Fishbone (Ishikawa)Fishbone — manufacturing defect rate
Six Sigma framing for a QA escape on the line.
Fishbone (Ishikawa)Fishbone — site outage
Reliability framing for a Tier-1 outage retrospective.
Fishbone (Ishikawa)Fishbone — pipeline throughput
Engineering velocity diagnosis when the team is stuck.
Fishbone (Ishikawa)Fishbone — financial restatement
Audit-readiness analysis for a Q4 restatement.
Fishbone (Ishikawa)Venn — CIA triad
Confidentiality / Integrity / Availability with example controls.
Venn / EulerPERT — warehouse relocation
Critical path for shutting down old DC and standing up the new one without downtime.
PERT / CPM networkPERT — small construction
Single-family home critical-path plan.
PERT / CPM networkPERT — data warehouse migration
Migrating from on-prem to cloud DWH with dual-write cutover.
PERT / CPM networkSwimlane — bug triage
Customer → Support → Engineering bug lifecycle.
Swimlane processSwimlane — procurement
Requester → Manager → Finance → Vendor purchase-order flow.
Swimlane processSwimlane — incident response
Cross-team incident from page through retro.
Swimlane processSwimlane — refund request
E-commerce refund through support / fraud / finance.
Swimlane processSwimlane — supplier onboarding
Procurement / Legal / Finance / Vendor handshake.
Swimlane processWardley map — hospital triage
Mapping the patient-journey value chain.
Wardley MapsBPMN — leave request
Employee → manager → HR leave-approval workflow.
BPMN 2.0BPMN — order fulfilment
End-to-end fulfilment from order to ship.
BPMN 2.0Markmap — incident runbook
Mind-map of the on-call response.
Markmap (Markdown)Kanban — support queue
Three-column support board: new, working, escalated.
Kanban boardKanban — bug board
Severity-driven bug board.
Kanban boardKanban — DevOps board
Platform engineering work board.
Kanban boardAttack tree — steal user credentials
Phishing + server compromise paths, with cost rollup.
Attack tree (cybersec)Attack tree — cloud account takeover
AWS / SaaS account takeover paths.
Attack tree (cybersec)Attack tree — data exfiltration
Insider, network, and side-channel exfil paths.
Attack tree (cybersec)Service Blueprint — Restaurant order
Sit-down restaurant from arrival to exit, across all five service lanes.
Service BlueprintService Blueprint — E-commerce checkout
Cart-to-confirmation checkout flow with risk review and fulfilment hand-off.
Service BlueprintService Blueprint — Telehealth visit
Virtual doctor visit from booking through prescription, HIPAA-aware.
Service BlueprintService Blueprint — Bank account opening
Retail bank account opening with KYC, funding, and card issuance.
Service BlueprintService Blueprint — SaaS trial to paid
Free trial signup, activation, conversion to paid plan.
Service BlueprintService Blueprint — Customer support ticket
Inbound ticket lifecycle from form submission to resolution survey.
Service BlueprintService Blueprint — Hotel check-in
Hotel arrival, room assignment, and luggage hand-off across guest-facing and back-of-house teams.
Service BlueprintService Blueprint — Hospital discharge
Inpatient discharge flow with medication reconciliation and follow-up scheduling.
Service BlueprintService Blueprint — Airline booking
Online flight booking from search to e-ticket with ancillary upsell.
Service BlueprintService Blueprint — Developer onboarding
New-hire engineering ramp from offer-accept to first PR shipped.
Service BlueprintFault Tree Analysis
Top-down reliability analysis tracing a service outage to its contributing failures.
Weave5 Whys Root Cause Analysis
Iterative root-cause chain: keep asking why until the underlying cause surfaces.
WeaveQuadrant — Eisenhower Matrix
Urgency × importance time-management matrix: do, schedule, delegate, eliminate.
Quadrant MatrixQuadrant — Risk Matrix
Likelihood × impact risk assessment for mitigation planning.
Quadrant MatrixQuadrant — Effort vs Impact
Classic prioritisation grid: quick wins, big bets, fill-ins, money pits.
Quadrant MatrixQuadrant — Incident Triage
Urgency × customer impact for on-call incident prioritisation.
Quadrant MatrixQuadrant — Kraljic Procurement Matrix
Supply risk × profit impact for purchasing & supplier strategy.
Quadrant MatrixQuadrant — Automation Candidates
Task volume × complexity to decide what to automate first.
Quadrant MatrixQuadrant — Process Pain vs Frequency
How painful × how often, to target process improvements.
Quadrant MatrixQuadrant — Change Impact
Implementation effort × organisational disruption for change management.
Quadrant MatrixQuadrant — Support Ticket Triage
Customer urgency × resolution effort for support queue management.
Quadrant MatrixQuadrant — Root-Cause Priority
Recurrence likelihood × severity for post-mortem action items.
Quadrant MatrixOrg — Hospital Department
Clinical governance: medical director, heads of service, charge nurses.
Org chartOrg — Incident Command (ICS)
Standard ICS structure: incident commander, command staff, and the four sections.
Org chartOrg — City Government
Mayor's office with departments and divisions — public-sector reporting lines.
Org chartOrg — Restaurant Staffing
Front- and back-of-house under a general manager — shift-level org chart.
Org chartOrg — NHS Hospital Trust
Whole-trust governance: board, chief executive, clinical divisions, and the corporate directorates that sit alongside them.
Org chartOrg — Retail Chain (Regions & Stores)
Retail director over four regional managers, each with named flagship stores and headcount — the shape of a field organisation.
Org chartOrg — Manufacturing Plant
Plant manager with three shift superintendents, engineering, quality, supply chain, EHS and HR — a site org chart with shift patterns on the chips.
Org chartOrg — Local Council (Members & Officers)
The two halves of a UK council as two roots: elected members and their committees beside the paid officer directorates.
Org chartCI/CD Pipeline (Swimlanes)
Five lanes — developer, CI, artefacts, CD and environments — carrying a change from a pull request through signed images and a manual gate to production, with canary smoke tests and automated rollback.
WeaveObservability Stack (Metrics, Logs, Traces)
The three pillars end to end: OpenTelemetry-instrumented services, a collector tier with tail sampling, Mimir / Loki / Tempo backed by object storage, and Grafana driving SLO alerts into an on-call rota.
WeaveDisaster Recovery Topology (Pilot Light)
A primary site, an immutable backup vault with cross-region copy, and a pilot-light DR site whose network is pre-provisioned and whose app tier scales from zero on failover — with the RTO/RPO stated on the page.
WeaveWeave — Employee Onboarding Flow
HR, IT, hiring manager and new starter lanes from offer acceptance to the 30-day review.
WeaveWeave — Incident Response Runbook
Page to post-mortem: acknowledge, classify, declare, mitigate, verify, stand down, review.
WeaveWeave — Procurement Approval Chain
Requisition to payment with budget, CFO and legal gates keyed to spend thresholds.
WeaveWeave — Risk Register Matrix
Nine-cell likelihood × impact grid holding scored risks with owners, plus two mitigation cards.
WeaveWeave — Value Stream Map
Five-step manufacturing stream with cycle times, WIP triangles, lead-time summary and kaizen bursts.
WeaveWeave — Support Escalation Tree
Channels into triage, severity split with response targets, then L1 → L2 → L3 and the exits.
WeaveRACI — Software Release
Release-train checklist from cut to postmortem: release manager, developers, QA, DevOps, and docs.
RACI matrixRACI — Incident Response
SEV-1 duty split: incident commander, on-call engineer, comms, support, and leadership from page to postmortem.
RACI matrixRACI — Hiring Pipeline
Requisition to onboarding: hiring manager, recruiter, interview panel, HR, and finance responsibilities.
RACI matrix