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BPMN 2.0 templates

Customer support ticket

Open → triage → solvable? → fix or escalate → close.

BPMN 2.0Operations & OpsBPMN 2.0 syntax docs
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<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL"
  xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI"
  xmlns:dc="http://www.omg.org/spec/DD/20100524/DC"
  xmlns:di="http://www.omg.org/spec/DD/20100524/DI"
  id="Defs_Sup" targetNamespace="http://flowss.ai/bpmn">
  <bpmn:process id="Sup" isExecutable="false">
    <bpmn:startEvent id="S" name="Ticket opened"/>
    <bpmn:task id="T1" name="Triage"/>
    <bpmn:exclusiveGateway id="GW" name="L1 can solve?"/>
    <bpmn:task id="T2" name="L1 resolves"/>
    <bpmn:task id="T3" name="Escalate L2"/>
    <bpmn:task id="T4" name="L2 resolves"/>
    <bpmn:endEvent id="E" name="Closed"/>
    <bpmn:sequenceFlow id="f1" sourceRef="S" targetRef="T1"/>
    <bpmn:sequenceFlow id="f2" sourceRef="T1" targetRef="GW"/>
    <bpmn:sequenceFlow id="f3" name="yes" sourceRef="GW" targetRef="T2"/>
    <bpmn:sequenceFlow id="f4" name="no" sourceRef="GW" targetRef="T3"/>
    <bpmn:sequenceFlow id="f5" sourceRef="T3" targetRef="T4"/>
    <bpmn:sequenceFlow id="f6" sourceRef="T2" targetRef="E"/>
    <bpmn:sequenceFlow id="f7" sourceRef="T4" targetRef="E"/>
  </bpmn:process>
  <bpmndi:BPMNDiagram id="D">
    <bpmndi:BPMNPlane bpmnElement="Sup">
      <bpmndi:BPMNShape bpmnElement="S"><dc:Bounds x="40" y="160" width="36" height="36"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="T1"><dc:Bounds x="120" y="138" width="120" height="80"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="GW" isMarkerVisible="true"><dc:Bounds x="280" y="153" width="50" height="50"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="T2"><dc:Bounds x="380" y="60" width="120" height="80"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="T3"><dc:Bounds x="380" y="220" width="120" height="80"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="T4"><dc:Bounds x="540" y="220" width="120" height="80"/></bpmndi:BPMNShape>
      <bpmndi:BPMNShape bpmnElement="E"><dc:Bounds x="720" y="160" width="36" height="36"/></bpmndi:BPMNShape>
      <bpmndi:BPMNEdge bpmnElement="f1"><di:waypoint x="76" y="178"/><di:waypoint x="120" y="178"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f2"><di:waypoint x="240" y="178"/><di:waypoint x="280" y="178"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f3"><di:waypoint x="305" y="153"/><di:waypoint x="305" y="100"/><di:waypoint x="380" y="100"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f4"><di:waypoint x="305" y="203"/><di:waypoint x="305" y="260"/><di:waypoint x="380" y="260"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f5"><di:waypoint x="500" y="260"/><di:waypoint x="540" y="260"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f6"><di:waypoint x="500" y="100"/><di:waypoint x="738" y="100"/><di:waypoint x="738" y="160"/></bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge bpmnElement="f7"><di:waypoint x="660" y="260"/><di:waypoint x="738" y="260"/><di:waypoint x="738" y="196"/></bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>