CFD — Incident Backlog Burn-down
Ten weeks of an SRE team draining a production incident backlog: every band narrows, the delivery rate climbs ~51% between halves, and no queue trips the runaway detector.
Make it your own.
title "SRE — production incident backlog burn-down"
unit incidents
stages: Reported*, Triaged, Mitigating, Awaiting fix*, Closed
# A recovering system: closure rate rises from 22 to 46 a week while every
# band narrows. This is what "under control" looks like on a CFD.
2025-06-02 | 107, 65, 45, 31, 0
2025-06-09 | 123, 83, 64, 51, 22
2025-06-16 | 147, 108, 90, 75, 47
2025-06-23 | 166, 130, 113, 101, 75
2025-06-30 | 195, 161, 145, 131, 106
2025-07-07 | 220, 189, 174, 163, 140
2025-07-14 | 255, 226, 212, 199, 177
2025-07-21 | 286, 260, 247, 237, 217
2025-07-28 | 327, 303, 291, 279, 260
2025-08-04 | 364, 343, 332, 323, 306