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Incident postmortem

Standard SRE postmortem skeleton.

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# Postmortem: <date> — <title>

## Summary
- Impact (users / revenue / SLO)
- Duration

## Timeline (UTC)
- 14:02 alert fires
- 14:05 paged on-call
- 14:18 war room opened
- 15:11 mitigation deployed
- 15:34 confirmed resolved

## Root cause
- Direct cause
- Contributing factors

## What went well
- Detection time
- Communication

## What went poorly
- Slow rollback
- Stale runbook

## Action items
- [ ] Add canary stage
- [ ] Tighten alert thresholds
- [ ] Update runbook