Customer Support Triage

flowchart LR
    T[New ticket] --> S{Severity?}
    S -->|Critical| P1[Page on-call]
    S -->|High| Q[Priority queue]
    S -->|Normal| C{Type?}
    C -->|Bug| BUG[Engineering]
    C -->|Billing| BILL[Finance]
    C -->|How-to| KB[Send docs + reply]
    P1 --> RES[Resolve & follow up]
    Q --> RES
    BUG --> RES
    BILL --> RES
    KB --> RES