Returns (RMA) Flow

flowchart TD
  A[Return requested] --> B{Within window?}
  B -->|No| R[Reject]
  B -->|Yes| C[Issue RMA]
  C --> D[Receive item]
  D --> E{Inspect ok?}
  E -->|No| F[Contact customer]
  E -->|Yes| G[Refund or replace]
  G --> H[Close case]