Inbound Goods Receipt Discrepancy (Swimlane)
What happens between carrier, receiving, buyer and accounts payable when a delivery does not match the advance shipping notice.
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title "Inbound goods receipt discrepancy"
lane "Carrier"
lane "Receiving"
lane "Buyer"
lane "Accounts payable"
node A "Deliver pallets" in Carrier
node B "Book in against the ASN" in Receiving
node C "Count and inspect" in Receiving as diamond
node D "Put away to bin" in Receiving
node E "Raise a discrepancy note" in Receiving
node F "Contact the supplier" in Buyer
node G "Credit or replacement" in Buyer as diamond
node H "Block the invoice" in "Accounts payable"
node I "Release for payment" in "Accounts payable"
node J "Collect the return" in Carrier
A -> B
B -> C
C -> D : "matches the ASN"
C -> E : "short, damaged or over"
E -> F
F -> G
G -> H : "credit expected"
G -> J : "return to supplier"
D -> I
H -> I : "credit note received"