CFD — Support Ticket Queue
Three weeks of inbound support tickets sampled on alternate weekdays: resolution holds near 236 a week while the untriaged pile swells from 18 to 138 and the working WIP limit is breached.
Make it your own.
title "Customer support — inbound ticket flow"
unit tickets
stages: Received*, Triaged, Working, Pending customer*, Resolved
wip-limit "Working" 40
// Sampled Mon / Wed / Fri — the row spacing is deliberately uneven, so
// per-day rates use real elapsed days rather than row counts.
2025-03-03 | 420, 402, 380, 344, 318
2025-03-05 | 516, 490, 464, 422, 392
2025-03-07 | 578, 542, 520, 482, 456
2025-03-10 | 704, 656, 628, 582, 550
2025-03-12 | 778, 716, 692, 652, 624
2025-03-14 | 882, 804, 774, 726, 692
2025-03-17 | 978, 882, 856, 814, 784
2025-03-19 | 1090, 974, 942, 892, 856
2025-03-21 | 1168, 1030, 1002, 958, 926