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Mermaid templates

Quote to Cash (Enterprise Software)

A discounted three-year deal moving through CPQ approval, contracting, ERP billing and a collections flag at day 41.

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sequenceDiagram
    participant AE as Account executive
    participant CPQ as CPQ
    participant DD as Deal desk
    participant CLM as Contract system
    participant ERP as ERP billing
    participant CU as Customer
    AE->>CPQ: Configure 250 seats, 36 month term, 18 percent discount
    CPQ->>DD: Discount above the 15 percent threshold needs approval
    DD-->>CPQ: Approved with a three year price lock
    CPQ-->>AE: Quote Q-24118 v3
    AE->>CU: Send the order form
    CU-->>CLM: Signed order form returned
    CLM->>ERP: Create the subscription and the billing schedule
    ERP->>CU: Invoice raised, net 30
    CU-->>ERP: Payment received on day 41
    ERP-->>AE: Collections flag - 11 days past due
    ERP-->>CLM: Recognise revenue rateably over 36 months