Regulatory Remediation Programme (PERT)
A skilled-person redress programme whose 128-working-day critical path runs through methodology agreement rather than the data extract.
Make it your own.
title "Customer redress remediation (working days)"
unit days
task A "Scope the affected population" duration 15
task B "Data extract and reconciliation" duration 20 after A
task C "Agree the redress methodology" duration 25 after A
task D "Build the calculation engine" duration 30 after B,C
task E "Independent calculation assurance" duration 12 after D
task F "Customer contact strategy and letters" duration 18 after C
task G "Pilot 500 cases" duration 10 after E,F
task H "Full run and payment file" duration 22 after G
task I "Skilled person attestation" duration 14 after H
milestone M "Close the requirement notice" after I