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Pareto — Council Service Complaints

Stage-1 resident complaints by borough service against the previous financial year, computing the deliberately flat result that 6 of 13 services are needed to clear the 80% cut — 84.5% of 12,769 complaints — with fly-tipping and council tax billing entering the vital few.

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Resident complaints by service — borough council, FY 2027FY 2027 vs FY 2026 · 13 categories · total 12,769 complaints · threshold 80%FY 2027FY 2026Cumulative %Cumulative % (FY 2026)01,0002,0003,0004,0005,0000%20%40%60%80%100%80% threshold3,8404,2102,6101,9801,9752,24094287180640262371251598040235736139824821418720526026330.1%50.5%66.0%73.4%79.7%84.5%88.6%91.7%94.6%96.5%98.0%100%vital few · 6Missed bin collectionPothole not repairedHousing repair delayPlanning applicationFly-tipping responseCouncil tax billingNoise nuisanceStreet lightingParking penaltyGrass and verge cuttingSchool admissionOther6 of 13 categories (46%) account for 84.5% of 12,769 complaints.Vital few at 80%: Missed bin collection, Pothole not repaired, Housing repair delay, Planning application, Fly-tipping response, Council tax billing — 10,796 of 12,769complaints.Those categories covered 81.2% of the FY 2026 total (12,832 complaints), against 84.5% of FY 2027.Movement vs FY 2026: entered — Fly-tipping response, Council tax billing; left — Noise nuisance.Other folds 2 categories past the bar limit (260 complaints, 2.0%).Stage 1 complaints only; 11.4 per 1,000 households

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title "Resident complaints by service — borough council, FY 2027"
unit complaints
period "FY 2027"
compare "FY 2026"
threshold 80%
max-bars 12
note "Stage 1 complaints only; 11.4 per 1,000 households"

# service                    FY 2027   FY 2026
"Missed bin collection"         3840      4210
"Pothole not repaired"          2610      1980
"Housing repair delay"          1975      2240
"Planning application"           942       871
"Fly-tipping response"           806       402
"Council tax billing"            623       712
"Noise nuisance"                 515       980
"Street lighting"                402       357
"Parking penalty"                361       398
"Grass and verge cutting"        248       214
"School admission"               187       205
"Adult social care"              164       151
"Library opening hours"           96       112