Quadrant — Incident Triage
Urgency × customer impact for on-call incident prioritisation.
Make it your own.
title: Incident Triage
x-axis: Can Wait --> Urgent
y-axis: Few Users --> Many Users
quadrant-1: SEV-1 — page now
quadrant-2: Schedule fix
quadrant-3: Backlog
quadrant-4: Quick patch
point: Checkout down: [0.95, 0.95] #ef4444
point: Login slow: [0.7, 0.8]
point: Export broken: [0.45, 0.4]
point: Typo in receipt: [0.3, 0.2]
point: Avatar not loading: [0.6, 0.25]