Quadrant — Support Ticket Triage
Customer urgency × resolution effort for support queue management.
Make it your own.
title: Support Triage
x-axis: Low Urgency --> High Urgency
y-axis: Quick Fix --> Hard Fix
quadrant-1: Escalate to eng
quadrant-2: Resolve now
quadrant-3: Canned reply
quadrant-4: Schedule
point: Can't log in: [0.9, 0.3]
point: Data export bug: [0.6, 0.8]
point: Feature request: [0.25, 0.7]
point: How-to question: [0.4, 0.15]
point: Billing dispute: [0.85, 0.55]