RACI — Incident Response
SEV-1 duty split: incident commander, on-call engineer, comms, support, and leadership from page to postmortem.
Make it your own.
title "SEV-1 incident response"
roles: IC, On-call Eng, Comms, Support, Leadership
Declare incident | A/R, R, I, I, I
Triage & diagnosis | A, R, -, C, -
Mitigation | A, R, -, -, I
Status-page updates | A, C, R, C, I
Customer replies | I, -, C, A/R, -
Exec briefing | R, -, C, -, A
All-clear decision | A/R, C, I, I, C
Blameless postmortem | A, R, C, C, I