Service recovery with severity and entitlement checks
Combines incident escalation, ordinary support and a user-confirmed recovery loop. Original worked design example; adapt responsibilities, thresholds and assumptions to your system.
Rendering…
What this template contains
- Diagram type
- Flowchart
- Source
- 18 lines
Make it your own.
flowchart TD
R[Service request] --> C{Critical service impact?}
C -->|Yes| I[Declare incident and assign coordinator]
C -->|No| E[Check service entitlement]
I --> T[Stabilize affected service]
E --> V{Entitled and in scope?}
V -->|Yes| D[Diagnose issue]
V -->|No| A[Explain options and route appropriately]
D --> K{Known resolution?}
K -->|Yes| F[Apply documented fix]
K -->|No| S[Escalate with diagnostic evidence]
S --> F
T --> F
F --> U{User confirms recovery?}
U -->|No| D
U -->|Yes| L[Record cause and preventive action]
A --> X[Close or transfer with acknowledgement]
L --> X