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Weave — Service Blueprint (Frontstage / Backstage)

Account opening blueprint: customer actions, frontstage, backstage operations and support systems.

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{
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    { "id": "ln2", "type": "swimlane", "label": "Frontstage",        "x": 20, "y": 160, "width": 1400, "height": 125, "fill": "rgba(219,234,254,0.35)", "stroke": "#1d4ed8" },
    { "id": "ln3", "type": "swimlane", "label": "Backstage",         "x": 20, "y": 300, "width": 1400, "height": 125, "fill": "rgba(237,233,254,0.35)", "stroke": "#7c3aed" },
    { "id": "ln4", "type": "swimlane", "label": "Support processes", "x": 20, "y": 440, "width": 1400, "height": 125, "fill": "rgba(241,245,249,0.5)",  "stroke": "#475569" },

    { "id": "c1", "type": "rounded", "label": "Compare accounts online",  "x": 80,   "y": 50, "width": 155, "height": 62, "fill": "#ccfbf1", "stroke": "#0f766e" },
    { "id": "c2", "type": "rounded", "label": "Submit application and ID","x": 260,  "y": 50, "width": 155, "height": 62, "fill": "#ccfbf1", "stroke": "#0f766e" },
    { "id": "c3", "type": "rounded", "label": "Selfie identity check",    "x": 440,  "y": 50, "width": 155, "height": 62, "fill": "#ccfbf1", "stroke": "#0f766e" },
    { "id": "c4", "type": "rounded", "label": "Activate card in the app", "x": 1160, "y": 50, "width": 155, "height": 62, "fill": "#ccfbf1", "stroke": "#0f766e" },

    { "id": "f1", "type": "rounded", "label": "Product comparison page",     "x": 80,  "y": 190, "width": 155, "height": 62, "fill": "#dbeafe", "stroke": "#1d4ed8" },
    { "id": "f2", "type": "rounded", "label": "Guided application form",     "x": 260, "y": 190, "width": 155, "height": 62, "fill": "#dbeafe", "stroke": "#1d4ed8" },
    { "id": "f3", "type": "rounded", "label": "Video adviser — referred cases", "x": 620, "y": 190, "width": 155, "height": 62, "fill": "#dbeafe", "stroke": "#1d4ed8" },
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    { "id": "g2", "type": "rounded", "label": "Credit bureau and affordability",  "x": 620, "y": 330, "width": 155, "height": 62, "fill": "#ede9fe", "stroke": "#7c3aed" },
    { "id": "g3", "type": "rounded", "label": "Account opened in core banking",   "x": 800, "y": 330, "width": 155, "height": 62, "fill": "#ede9fe", "stroke": "#7c3aed" },
    { "id": "g4", "type": "rounded", "label": "Card personalised and posted",     "x": 980, "y": 330, "width": 155, "height": 62, "fill": "#ede9fe", "stroke": "#7c3aed" },

    { "id": "u1", "type": "cylinder", "label": "Identity provider API",       "x": 440, "y": 470, "width": 155, "height": 62, "fill": "#f1f5f9", "stroke": "#475569" },
    { "id": "u2", "type": "cylinder", "label": "Fraud rules engine",          "x": 620, "y": 470, "width": 155, "height": 62, "fill": "#f1f5f9", "stroke": "#475569" },
    { "id": "u3", "type": "cylinder", "label": "Card bureau — 3-day SLA",     "x": 980, "y": 470, "width": 155, "height": 62, "fill": "#f1f5f9", "stroke": "#475569" }
  ],
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    { "id": "e11", "source": "g2", "target": "f3", "label": "referred for review", "style": "dashed" },
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}