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Bullet / KPI templates

Service SLAs (Bullet)

Operational SLAs versus targets.

Template previewBullet / KPI
Service SLAsUptime (%)99.92 / 99.9P95 latency (ms)180 / 200Ticket resolution (h)6 / 8

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title "Service SLAs"
metric "Uptime (%)" value 99.92 target 99.9 max 100 ranges 99,99.9,100
metric "P95 latency (ms)" value 180 target 200 max 500 ranges 150,300,500
metric "Ticket resolution (h)" value 6 target 8 max 24 ranges 4,12,24