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SIPOC templates

SIPOC — Narrowbody Aircraft Turnaround

Bounds a 25-minute A320 turnaround at eight steps from on-blocks to off-blocks, showing 34-minute actual turn time and a 71% on-time departure rate against the inputs nobody wrote a requirement for.

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A320 turnaround — short-haul baseScope · Aircraft on blocks → Aircraft off blocksProcess ownerTurnaround coordinator, …Turn time34target 25 · +9 minOn-time departure71%target 88% · -17%Bags mishandled per 10006.8target 3 · +3.8SSuppliers5IInputs6PProcess8OOutputs4CCustomers4Inbound flight crewGround handlingagentFuel supplierCatering contractorAir traffic controlInbound aircraftLoadsheet and trimCTQSigned by the dispatcherwith the final passengercountFuel orderCatering uplift orderCabin crew rosterDeparture slotCTQConfirmed at least 20minutes before the scheduledtime of departureDeparting aircraftFinal loadsheetDelivered to the flightdeck before doors closeFuel uplift recordTurnaround delay codesIATA-coded to theresponsible partywithin 30 minutesDeparting passengersNetwork operationscontrolFlight crewAirport slot coordinator1On blocks, chockson and doors open2Disembarkpassengers3Offload andreload holds4Refuel to trimfigure5Clean cabin anduplift catering6Board passengers7Close doors andpush-backclearance8Off blocks5 suppliers · 6 inputs · 8 process steps · 4 outputs · 4 customers4 of 6 inputs have no stated requirement: “Inbound aircraft”, “Fuel order”, “Catering uplift order” +1 more.2 of 4 outputs have no stated requirement: “Departing aircraft”, “Fuel uplift record”.Scope starts at “Aircraft on blocks”, matching step 1 “On blocks, chocks on and doors open”.Scope ends at “Aircraft off blocks”, matching the last step “Off blocks”.Metric “Turn time” misses target: 34 against 25, a gap of 9 min.Metric “On-time departure” misses target: 71% against 88%, a gap of 17 %.Metric “Bags mishandled per 1000” misses target: 6.8 against 3, a gap of 3.8.

Make it your own.

title "A320 turnaround — short-haul base"
scope "Aircraft on blocks" -> "Aircraft off blocks"
owner "Turnaround coordinator, Stand 42"
metric "Turn time" target: 25 actual: 34 unit: min
metric "On-time departure" target: 88% actual: 71% better: higher
metric "Bags mishandled per 1000" target: 3 actual: 6.8

sources: Inbound flight crew, Ground handling agent, Fuel supplier, Catering contractor, Air traffic control
inputs: Inbound aircraft, Loadsheet and trim, Fuel order, Catering uplift order, Cabin crew roster, Departure slot
steps: On blocks, chocks on and doors open | Disembark passengers | Offload and reload holds | Refuel to trim figure
       | Clean cabin and uplift catering | Board passengers | Close doors and push-back clearance | Off blocks
outputs: Departing aircraft, Final loadsheet, Fuel uplift record, Turnaround delay codes
clients: Departing passengers, Network operations control, Flight crew, Airport slot coordinator

requirement input "Departure slot": "Confirmed at least 20 minutes before the scheduled time of departure" (CTQ)
requirement input "Loadsheet and trim": "Signed by the dispatcher with the final passenger count" (CTQ)
requirement output "Final loadsheet": "Delivered to the flight deck before doors close"
requirement output "Turnaround delay codes": "IATA-coded to the responsible party within 30 minutes"