Customer Churn (Fishbone)
Why customers leave, grouped by cause.
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title "Why do customers churn?"
problem "High churn"
category "Product"
cause "Missing features"
cause "Frequent bugs"
category "Onboarding"
cause "Confusing setup"
cause "No quick win"
category "Support"
cause "Slow responses"
cause "Unresolved tickets"
category "Pricing"
cause "Perceived low value"
cause "Surprise charges"
category "Competition"
cause "Cheaper alternatives"