Product Returns (Swimlane)
Return request through to refund.
Make it your own.
title "Product returns"
lane "Customer"
lane "Support"
lane "Warehouse"
node A "Request return" in Customer
node B "Validate" in Support as diamond
node C "Issue label" in Support
node D "Receive item" in Warehouse
node E "Restock or scrap" in Warehouse as diamond
node F "Refund" in Support
node G "Restock" in Warehouse
node H "Scrap" in Warehouse
A -> B
B -> A : "ineligible"
B -> C : "eligible"
C -> D
D -> E
E -> G : "resaleable"
E -> H : "damaged"
G -> F
H -> F