Service restoration assurance funnel

// Track stages of incident recovery using the same accounted cohort in both views.
// Synthetic worked example: all entities, schedules and measurements are illustrative.
// Every string below is EXAMPLE text from a fictional model: replace it.
// Replace assumptions and inputs before applying this model to actual work.

initiative improvement {
  title: "Illustrative Service restoration assurance funnel"
  owner: "Process owner"
  horizon: "One illustrative reporting period"
}

cohort stage_0 {
  n: 180 source "Synthetic teaching fixture"
}

funnel_step step_0 {
  title: "Example: Incidents accepted"
  n: = stage_0.n
}

cohort stage_1 {
  n: 171
  from: stage_0
  excluded: { duplicate_or_invalid: 9 }
}

funnel_step step_1 {
  title: "Impact classified"
  n: = stage_1.n
  from: step_0
}

cohort stage_2 {
  n: 154
  from: stage_1
  excluded: { awaiting_verified_workaround: 17 }
}

funnel_step step_2 {
  title: "Workaround verified"
  n: = stage_2.n
  from: step_1
}

cohort stage_3 {
  n: 148
  from: stage_2
  excluded: { restoration_pending: 6 }
}

funnel_step step_3 {
  title: "Service restored"
  n: = stage_3.n
  from: step_2
}

cohort stage_4 {
  n: 131
  from: stage_3
  excluded: { review_pending: 17 }
}

funnel_step step_4 {
  title: "Review actions assigned"
  n: = stage_4.n
  from: step_3
}

kpi completion {
  title: "End-to-end completion share"
  baseline: = stage_4.n / stage_0.n * 100
  target: 80
  unit: "%"
}

kpi early_loss {
  title: "Initial gate attrition share"
  baseline: = (stage_0.n - stage_1.n) / stage_0.n * 100
  target: 5
  unit: "%"
}

view conversion: funnel(step_0)
view accounting: consort(stage_0)
view improvement_grid: okr_grid(improvement)