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SIPOC templates

SIPOC — Accounts Payable Invoice to Pay

Bounds shared-services accounts payable at six steps from invoice capture to payment release, naming the two inputs and two outputs with no stated requirement behind an 11-day cycle time and a 74% first-time match rate.

SIPOCBusiness & StrategySIPOC syntax docs
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Accounts payable — invoice to paymentScope · Supplier invoice received → Payment released to supplierProcess ownerShared services AP manag…Invoice cycle time11target 5 · +6 daysFirst-time match rate74%target 92% · -18%Early payment discounts taken41%target 80% · -39%SSuppliers4IInputs5PProcess6OOutputs4CCustomers4Trade suppliersProcurement teamGoods receiptingwarehouseBanking partnerSupplier invoice (PDF orEDI)CTQCarries a valid PO number and atax registration numberPurchase orderApproved and not fully consumedbefore the invoice arrivesGoods receipt noteCTQBooked inside 24 hours ofphysical receiptSupplier master recordPayment run calendarPosted vendor liabilityPayment file to bankCTQBalanced to the ledgerand released before the14:00 cut-offException logRemittance adviceEmailed to the supplieron the day the paymentleavesSuppliersFinancial controllerTreasuryExternal auditors1Captureinvoice2Three-waymatch3Resolveexceptions4Route forapproval5Post toledger6Releasepayment run4 suppliers · 5 inputs · 6 process steps · 4 outputs · 4 customers2 of 5 inputs have no stated requirement: “Supplier master record”, “Payment run calendar”.2 of 4 outputs have no stated requirement: “Posted vendor liability”, “Exception log”.Scope starts at “Supplier invoice received”, matching step 1 “Capture invoice”.Scope ends at “Payment released to supplier”, matching the last step “Release payment run”.Metric “Invoice cycle time” misses target: 11 against 5, a gap of 6 days.Metric “First-time match rate” misses target: 74% against 92%, a gap of 18 %.Metric “Early payment discounts taken” misses target: 41% against 80%, a gap of 39 %.

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title "Accounts payable — invoice to payment"
scope "Supplier invoice received" -> "Payment released to supplier"
owner "Shared services AP manager"
metric "Invoice cycle time" target: 5 actual: 11 unit: days
metric "First-time match rate" target: 92% actual: 74% better: higher
metric "Early payment discounts taken" target: 80% actual: 41% better: higher

suppliers: Trade suppliers, Procurement team, Goods receipting warehouse, Banking partner
inputs: "Supplier invoice (PDF or EDI)", Purchase order, Goods receipt note, Supplier master record, Payment run calendar
process: Capture invoice -> Three-way match -> Resolve exceptions -> Route for approval
         -> Post to ledger -> Release payment run
outputs: Posted vendor liability, Payment file to bank, Exception log, Remittance advice
customers: Suppliers, Financial controller, Treasury, External auditors

requirement input "Supplier invoice (PDF or EDI)": "Carries a valid PO number and a tax registration number" (CTQ)
requirement input "Purchase order": "Approved and not fully consumed before the invoice arrives"
requirement input "Goods receipt note": "Booked inside 24 hours of physical receipt" (CTQ)
requirement output "Payment file to bank": "Balanced to the ledger and released before the 14:00 cut-off" (CTQ)
requirement output "Remittance advice": "Emailed to the supplier on the day the payment leaves"