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SIPOC templates

SIPOC — Householder Planning Permission

Scopes a local authority planning determination at six steps from validation to decision notice, reporting the two inputs and two outputs without a stated requirement behind a 71% eight-week determination rate and a 47% invalid-on-submission rate.

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Householder planning permission — determinationScope · Application validated → Decision notice issuedProcess ownerDevelopment management t…Determined inside 8 weeks71%target 90% · -19%Invalid on first submission47%target 20% · +27%SSuppliers4IInputs5PProcess6OOutputs4CCustomers4Applicants andagentsStatutory consulteesHighways authorityParish councilApplication form and feeCTQCorrect fee and ownershipcertificate at the point ofsubmissionSite location planExisting and proposed drawingsCTQScaled, north point shown,elevations for every changed faceDesign and access statementConsultee responsesReturned inside the 21-daystatutory consultation periodDecision noticeCTQIssued inside 8 weekswith reasons citedagainst policyOfficer reportConditions schedulePublic register entryPublished inside 2working days of thedecisionApplicantNeighbours andobjectorsBuilding controlPlanning inspectorate1Validateapplication2Publicise andconsult3Assessagainst localplan4Carry outsite visit5Draft officerreport6Issuedecisionnotice4 suppliers · 5 inputs · 6 process steps · 4 outputs · 4 customers2 of 5 inputs have no stated requirement: “Site location plan”, “Design and access statement”.2 of 4 outputs have no stated requirement: “Officer report”, “Conditions schedule”.Scope starts at “Application validated”, matching step 1 “Validate application”.Scope ends at “Decision notice issued”, matching the last step “Issue decision notice”.Metric “Determined inside 8 weeks” misses target: 71% against 90%, a gap of 19 %.Metric “Invalid on first submission” misses target: 47% against 20%, a gap of 27 %.

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title "Householder planning permission — determination"
scope "Application validated" -> "Decision notice issued"
owner "Development management team leader"
metric "Determined inside 8 weeks" target: 90% actual: 71% better: higher
metric "Invalid on first submission" target: 20% actual: 47%

suppliers: Applicants and agents, Statutory consultees, Highways authority, Parish council
inputs: Application form and fee, Site location plan, Existing and proposed drawings, Design and access statement, Consultee responses
process: Validate application -> Publicise and consult -> Assess against local plan
         -> Carry out site visit -> Draft officer report -> Issue decision notice
outputs: Decision notice, Officer report, Conditions schedule, Public register entry
customers: Applicant, Neighbours and objectors, Building control, Planning inspectorate

requirement input "Application form and fee": "Correct fee and ownership certificate at the point of submission" (CTQ)
requirement input "Existing and proposed drawings": "Scaled, north point shown, elevations for every changed face" (CTQ)
requirement input "Consultee responses": "Returned inside the 21-day statutory consultation period"
requirement output "Decision notice": "Issued inside 8 weeks with reasons cited against policy" (CTQ)
requirement output "Public register entry": "Published inside 2 working days of the decision"