Story Map — Outpatient Clinic Scheduling
Replacing three paper diaries with one booking screen, sliced into three waves; wave one books, moves and cancels but never runs a clinic, so the map flags the whole running-the-clinic activity as missing from the first band.
Make it your own.
title "Outpatient clinic scheduling — replacing the paper diary"
persona "Booking clerk running three consultant diaries at once"
goal "Book, move or cancel an appointment in one screen without ringing the ward"
release "Wave 1 — Replace the diary"
release "Wave 2 — Patient self-service"
release "Wave 3 — Capacity planning"
activity "Set up the clinic"
task "Define clinic templates"
Wave 1: "Weekly template with slot length and capacity" (13)
Wave 3: "Template variants for consultant leave" (8)
task "Manage availability"
Wave 1: "Mark a consultant unavailable for a session" (5)
Wave 3: "Rota import from the workforce system" (13)
activity "Book an appointment"
task "Find a slot"
Wave 1: "Search by clinic, consultant and date" (8)
Wave 2: "First available slot across all sites" (8)
task "Confirm the booking"
Wave 1: "Book, print and record the referral reason" (8)
Wave 2: "SMS confirmation with a calendar attachment" (5)
later: "Interpreter and patient transport requirements" (8)
activity "Change or cancel"
task "Reschedule"
Wave 1: "Move an appointment and keep the audit trail" (8)
Wave 2: "Patient-initiated move from the SMS link" (13)
task "Cancel"
Wave 1: "Cancel with a coded reason" (3)
Wave 2: "Offer the freed slot to the waiting list" (13)
activity "Run the clinic"
task "Check patients in"
Wave 2: "Arrival list with check-in and did-not-attend" (5)
Wave 3: "Self-check-in kiosk feed" (8)
task "Report"
Wave 3: "Non-attendance rate and utilisation by clinic" (8)
Wave 3: "Eighteen-week pathway breach forecast" (13)