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Story Map — Mobile Banking First Release

A genuine walking skeleton: eight cards and 54 points that touch all four activities, so the first release can be used end to end — get in, see the money, move it and freeze a lost card — before any of the everyday-banking depth arrives.

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Mobile banking — first release story mapPersona: Current-account customer who never visits a branch · Goal: Check the balance, move money and freeze a lost card without calling an…R1 — Walking skeleton54 pts · 8 cardscovers 4/4 · cum 54R2 — Everyday banking68 pts · 8 cardscovers 4/4 · cum 122R3 — Confidence37 pts · 4 cardscovers 4/4 · cum 159Later21 pts · 1 cardcovers 1/4 · cum 180BACKBONEactivities, left to rightTASKSthe walking stepsGet in34 pts · 5 cards · 2 tasksSee the money39 pts · 5 cards · 2 tasksMove money47 pts · 5 cards · 2 tasksStay safe60 pts · 6 cards · 2 tasksRegister the deviceAuthenticateView balancesRead transactionsPay someoneMove between accountsControl the cardGet helpActivate with card numberand SMS code8Six-digit passcode onevery launch5Balance and availablefunds on the home screen5Last 30 days with merchantname and amount8Faster payment to a savedpayee13Transfer between ownaccounts instantly5Freeze and unfreeze thedebit card5Secure message to theservice team5Re-register on areplacement handset5Face and fingerprintunlock8All accounts in one listwith pending items5Search and filter bymerchant, amount and date8New payee withconfirmation of payee…13Round-up sweep into thesavings pot8Report lost or stolen andorder a replacement8Dispute a transaction fromits detail page13Step-up authentication forhigh-value payments8Spending by category witha monthly comparison13Scheduled and standingpayments8Per-channel limits forcontactless and online8In-app video call with anadviser21R1 — Walking skeleton touches every activity on the backbone — a genuine walking skeletonStory cards21Estimate180 ptsBackbone4 activitiesReleases4First release spans4/4 · 100%Walking skeletonspans backboneFirst release load54 ptsHeaviest releaseR2 — Everyday banking

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title "Mobile banking — first release story map"
persona "Current-account customer who never visits a branch"
goal "Check the balance, move money and freeze a lost card without calling anyone"

release "R1 — Walking skeleton"
release "R2 — Everyday banking"
release "R3 — Confidence"

activity "Get in"
  task "Register the device"
    R1: "Activate with card number and SMS code" (8)
    R2: "Re-register on a replacement handset" (5)
  task "Authenticate"
    R1: "Six-digit passcode on every launch" (5)
    R2: "Face and fingerprint unlock" (8)
    R3: "Step-up authentication for high-value payments" (8)
activity "See the money"
  task "View balances"
    R1: "Balance and available funds on the home screen" (5)
    R2: "All accounts in one list with pending items" (5)
  task "Read transactions"
    R1: "Last 30 days with merchant name and amount" (8)
    R2: "Search and filter by merchant, amount and date" (8)
    R3: "Spending by category with a monthly comparison" (13)
activity "Move money"
  task "Pay someone"
    R1: "Faster payment to a saved payee" (13)
    R2: "New payee with confirmation of payee check" (13)
    R3: "Scheduled and standing payments" (8)
  task "Move between accounts"
    R1: "Transfer between own accounts instantly" (5)
    R2: "Round-up sweep into the savings pot" (8)
activity "Stay safe"
  task "Control the card"
    R1: "Freeze and unfreeze the debit card" (5)
    R2: "Report lost or stolen and order a replacement" (8)
    R3: "Per-channel limits for contactless and online" (8)
  task "Get help"
    R1: "Secure message to the service team" (5)
    R2: "Dispute a transaction from its detail page" (13)
    later: "In-app video call with an adviser" (21)