Swimlane — bug triage
Customer → Support → Engineering bug lifecycle.
Make it your own.
title "Bug triage"
lane "Customer"
lane "Support"
lane "Engineering"
node A "Open ticket" in Customer
node B "Triage" in Support as diamond
node C "Reproduce" in Engineering
node D "Fix" in Engineering
node E "Verify" in Support
node F "Confirm" in Customer
A -> B
B -> C : "valid"
C -> D
D -> E
E -> F
B -> A : "needs info"