Swimlane — refund request
E-commerce refund through support / fraud / finance.
Make it your own.
title "Refund request"
lane "Customer"
lane "Support"
lane "Fraud"
lane "Finance"
node A "Request refund" in Customer
node B "Verify order" in Support
node C "Fraud check" in Fraud as diamond
node D "Approve" in Support
node E "Issue refund" in Finance
node F "Email confirm" in Support
node G "Receive funds" in Customer
A -> B
B -> C
C -> D : "ok"
D -> E
E -> F
F -> G
C -> B : "hold"