GGlyph

Docs · Engines

Service Blueprint

Lynn-Shostack-style service blueprints. Five lanes — physical evidence, customer journey, frontstage, backstage, support — with the canonical 'line of interaction / visibility / internal interaction' dividers. Native engine, pure SVG; line-based DSL means every step is diffable in git.

Templates
10
Source language
plaintext
Workstation
Studio
Engine id
serviceblueprint
Open in Studio Upstream docs

In the same space

Most users come to Service Blueprint from Figma blueprints, Miro service templates or Lucidchart swim-lanes. Glyph runs this engine in the browser — no install, shareable via URL, exportable to PNG / SVG / PDF / source.

Syntax at a glance

title: Process name
evidence: Touchpoint A | Touchpoint B
customer: Step 1 → Step 2 → Step 3
frontstage: Action 1 | Action 2 | Action 3
backstage: Hidden A | Hidden B
support: System X | System Y

Paste this in the Studio code pane to see Service Blueprint render live. The full grammar is at the upstream-docs link above.

Sample templates

All 10 →
operations
Service Blueprint — Restaurant order

Sit-down restaurant from arrival to exit, across all five service lanes.

operations
Service Blueprint — E-commerce checkout

Cart-to-confirmation checkout flow with risk review and fulfilment hand-off.

operations
Service Blueprint — Telehealth visit

Virtual doctor visit from booking through prescription, HIPAA-aware.

operations
Service Blueprint — Bank account opening

Retail bank account opening with KYC, funding, and card issuance.

operations
Service Blueprint — SaaS trial to paid

Free trial signup, activation, conversion to paid plan.

operations
Service Blueprint — Customer support ticket

Inbound ticket lifecycle from form submission to resolution survey.

Engine reference: serviceblueprint · ← Browse all engines · Quick-start guide