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Service Blueprint templates

Service Blueprint — Restaurant order

Sit-down restaurant from arrival to exit, across all five service lanes.

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Restaurant OrderSit-down dining experience, end to endEVIDPhysicalevidence1Signage2Menu card3Waiter4Plated food5Bill folio6ReceiptCUSTCustomerjourney1Arrives2Reads menu3Orders4Waits5Eats6Pays7LeavesLINE OF INTERACTIONFRONTFrontstageactions1Greet & seat2Present menu3Take order4Serve food5Present bill6FarewellLINE OF VISIBILITYBACKBackstageactions1Reserve table2Check stock3Cook order4Plate up5Settle tillLINE OF INTERNAL INTERACTIONSUPPSupportprocesses1Booking system2Inventory DB3Kitchen ticketprinter4POS5AccountingNOTES• Peak load 7–9pm — staff a second runner during this window.• 2024 NPS rose 11pts after we added the post-meal tableside survey card.

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title: Restaurant Order
subtitle: Sit-down dining experience, end to end

evidence:   Signage | Menu card | Waiter | Plated food | Bill folio | Receipt
customer:   Arrives → Reads menu → Orders → Waits → Eats → Pays → Leaves
frontstage: Greet & seat | Present menu | Take order | Serve food | Present bill | Farewell
backstage:  Reserve table | Check stock | Cook order | Plate up | Settle till
support:    Booking system | Inventory DB | Kitchen ticket printer | POS | Accounting

note: Peak load 7–9pm — staff a second runner during this window.
note: 2024 NPS rose 11pts after we added the post-meal tableside survey card.