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Service Blueprint templates

Service Blueprint — Telehealth visit

Virtual doctor visit from booking through prescription, HIPAA-aware.

Service BlueprintOperations & OpsService Blueprint syntax docs
Template previewService Blueprint
Telehealth VisitBooked appointment → prescription dispensedEVIDPhysicalevidence1Booking page2Reminder SMS3Video lobby4Doctor on screen5E-prescription6Follow-up emailCUSTCustomerjourney1Books slot2Joins lobby3Talks to doctor4Receivesprescription5Picks up medsLINE OF INTERACTIONFRONTFrontstageactions1Confirm booking2Show waiting room3Conduct consult4Issue prescription5Schedule follow-upLINE OF VISIBILITYBACKBackstageactions1Verify insurance2Provision video room3Chart visit notes4Submit Rx topharmacy5Update EHRLINE OF INTERNAL INTERACTIONSUPPSupportprocesses1Booking + insuranceAPI2Video infra (Twilio)3EHR (Epic / Athena)4E-prescribe network5Patient portalNOTES• Average call length 11 min; budget 15 min slots to leave room for charting.• 22% of patients skip the follow-up step — automate reminder at +24h.

Make it your own.

title: Telehealth Visit
subtitle: Booked appointment → prescription dispensed

evidence:   Booking page | Reminder SMS | Video lobby | Doctor on screen | E-prescription | Follow-up email
customer:   Books slot → Joins lobby → Talks to doctor → Receives prescription → Picks up meds
frontstage: Confirm booking | Show waiting room | Conduct consult | Issue prescription | Schedule follow-up
backstage:  Verify insurance | Provision video room | Chart visit notes | Submit Rx to pharmacy | Update EHR
support:    Booking + insurance API | Video infra (Twilio) | EHR (Epic / Athena) | E-prescribe network | Patient portal

note: Average call length 11 min; budget 15 min slots to leave room for charting.
note: 22% of patients skip the follow-up step — automate reminder at +24h.