10 templates
Service Blueprint templates
Lynn-Shostack-style service blueprints. Five lanes — physical evidence, customer journey, frontstage, backstage, support — with the canonical 'line of interaction / visibility / internal interaction' dividers. Native engine, pure SVG; line-based DSL means every step is diffable in git.
Service Blueprint — Restaurant order
Sit-down restaurant from arrival to exit, across all five service lanes.
Operations & OpsService Blueprint — E-commerce checkout
Cart-to-confirmation checkout flow with risk review and fulfilment hand-off.
Operations & OpsService Blueprint — Telehealth visit
Virtual doctor visit from booking through prescription, HIPAA-aware.
Operations & OpsService Blueprint — Bank account opening
Retail bank account opening with KYC, funding, and card issuance.
Operations & OpsService Blueprint — SaaS trial to paid
Free trial signup, activation, conversion to paid plan.
Operations & OpsService Blueprint — Customer support ticket
Inbound ticket lifecycle from form submission to resolution survey.
Operations & OpsService Blueprint — Hotel check-in
Hotel arrival, room assignment, and luggage hand-off across guest-facing and back-of-house teams.
Operations & OpsService Blueprint — Hospital discharge
Inpatient discharge flow with medication reconciliation and follow-up scheduling.
Operations & OpsService Blueprint — Airline booking
Online flight booking from search to e-ticket with ancillary upsell.
Operations & OpsService Blueprint — Developer onboarding
New-hire engineering ramp from offer-accept to first PR shipped.
Operations & Ops