Service Blueprint — E-commerce checkout
Cart-to-confirmation checkout flow with risk review and fulfilment hand-off.
Make it your own.
title: E-commerce Checkout
subtitle: Cart → confirmation, with risk review and fulfilment hand-off
evidence: Cart page | Address form | Payment widget | Order summary | Email receipt
customer: Opens cart → Enters address → Pays → Reviews summary → Receives confirmation
frontstage: Show cart total | Validate address | Render Stripe element | Show order ID | Send transactional email
backstage: Reserve inventory | Geocode + validate | Submit charge | Persist order | Notify fulfilment
support: Inventory service | Address API | Stripe | Order DB + risk engine | Email / SMS gateway
note: ~3% of orders escalate to manual risk review; SLA is 30 min.
note: Cart abandonment drops 6pts when shipping cost is shown at the cart step.