Service Blueprint — Hotel check-in
Hotel arrival, room assignment, and luggage hand-off across guest-facing and back-of-house teams.
Make it your own.
title: Hotel Check-In
subtitle: Arrival → room ready → bags delivered
evidence: Lobby signage | Front desk | Welcome key folio | Room door | Bag tag
customer: Arrives at lobby → Identifies self → Receives keys → Heads to room → Receives luggage
frontstage: Welcome guest | Verify booking | Hand over keys + welcome | Direct to room | Doorman delivers bags
backstage: Pre-arrival housekeeping check | Look up reservation | Encode key | Notify bellhop | Settle out folio
support: Channel manager (OTA) | PMS (Opera / Mews) | Door-lock vendor | Internal radios | Housekeeping board
note: Pre-arrival app check-in cuts desk dwell time from 5.2 min to 1.4 min.
note: Bags should hit the room within 12 min of guest check-in. Track on dashboard.