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Service Blueprint templates

Service Blueprint — Developer onboarding

New-hire engineering ramp from offer-accept to first PR shipped.

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Developer OnboardingOffer accepted → first PR merged to productionEVIDPhysicalevidence1Welcome email2Laptop box3Onboarding doc4IDE5First merged PR6Demo deckCUSTCustomerjourney1Accepts offer2Receives laptop3Sets up env4Picks first task5Ships PR6DemosLINE OF INTERACTIONFRONTFrontstageactions1Welcome from manager2Buddy intro call3Pair on first task4Code review5Demo at standupLINE OF VISIBILITYBACKBackstageactions1Trigger HR system2Ship hardware3Provision accounts +repos4Mentor PR5Track ramp metricsLINE OF INTERNAL INTERACTIONSUPPSupportprocesses1HR (BambooHR)2IT asset & MDM3SSO + GitHub + cloudaccounts4Internal docs(Notion)5EngineeringanalyticsNOTES• First-PR time-to-merge is the best leading indicator of 90-day retention.• Buddy + manager 1:1 in week 1 lifts engagement scores 18pts.

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title: Developer Onboarding
subtitle: Offer accepted → first PR merged to production

evidence:   Welcome email | Laptop box | Onboarding doc | IDE | First merged PR | Demo deck
customer:   Accepts offer → Receives laptop → Sets up env → Picks first task → Ships PR → Demos
frontstage: Welcome from manager | Buddy intro call | Pair on first task | Code review | Demo at standup
backstage:  Trigger HR system | Ship hardware | Provision accounts + repos | Mentor PR | Track ramp metrics
support:    HR (BambooHR) | IT asset & MDM | SSO + GitHub + cloud accounts | Internal docs (Notion) | Engineering analytics

note: First-PR time-to-merge is the best leading indicator of 90-day retention.
note: Buddy + manager 1:1 in week 1 lifts engagement scores 18pts.